Refund Policy

We are committed to providing high-quality fitness coaching and professional services. Please review our refund policy carefully before booking or purchasing any service.

Sessions & Services

• All 1-on-1 training sessions (including Personal Training, Yoga & Pilates, Mobility & Stretching, and Brain Kinetics) are non-refundable once delivered.

• If a session is cancelled by the coach, the session will be rescheduled or fully refunded.

Cancellations & Rescheduling

• Clients may reschedule a session with at least 24 hours’ notice.

• Cancellations made with less than 24 hours’ notice, or no-shows, are not eligible for a refund.

Packages & Prepaid Sessions

• Prepaid sessions or packages are non-refundable once the first session has been completed.

• Unused sessions remain valid for the agreed period and may be rescheduled according to availability.

Exceptional Circumstances

• Refund requests due to medical or emergency situations may be considered on a case-by-case basis, at our discretion.

Contact

If you have questions regarding this policy or believe a refund request qualifies under exceptional circumstances, please contact us directly.

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1. Late Arrival Policy (Very Important /Protects your time and avoids misunderstandings).  Sessions start at the scheduled time. Late arrival by the client will not extend the session, and it will be charged in full.

2. Health & Responsibility Disclaimer: Essential for fitness professionals. "Clients are responsible for ensuring they are medically fit to participate in training sessions. Any injuries, medical conditions, or limitations must be disclosed prior to training.

3. Payment Policy" clarifies expectations and avoids disputes." Payment is required in advance of all sessions unless otherwise agreed. Sessions will not be confirmed without payment.

4. Expiration of Sessions" prevents unused sessions from staying open indefinitely. "Prepaid sessions must be used within the agreed validity period. Expired sessions are non-refundable.

5. Weather Policy: "Very useful and professional. "Outdoor sessions may be rescheduled in case of unsafe weather conditions.